The PCA Workforce Council produced this short-video of two consumers sharing their experience with the PCA New Hire Orientation. The video is less than five minutes. It is suggested consumers watch the video to help them make a decision about which option too choose. 


New PCAs hired as of January 1, 2014 must complete the MassHealth PCA New Hire Orientation. The Fiscal Intermediary notifies the PCA consumer and the PCA if the PCA is required to complete the 3-hour Orientation.

  • The Orientation is offered in a group setting or by the consumer who choose the consumer taught option.
  • The consumer taught Orientation must be completed during non-working hours. 

For the group Orientation, have your PCA call the Home Care Training Benefit at (877) 409-8283 to register for a session in their area.